Refund Policy
Effective: August 31, 2026
1. Digital Services & Wallet Credits
GoSMS (https://gosms.in) delivers digital prepaid telecom credits. Upon successful payment, funds are credited immediately to your digital balance for sending SMS and OTP alerts.
2. Failed & Duplicate Payments
If funds are debited from your bank account or UPI app but the wallet is not credited due to network delays:
- Automated Sync: The system automatically reconciles the transaction within 24 hours.
- Direct Bank Refund: If unresolvable, the amount is refunded to the original payment source within 5 to 7 business days.
3. Unused Balance Refund Policy
If you choose to close your account, genuine unconsumed deposited funds may be refunded to the original payment method upon request within 30 days of deposit. Promotional signup bonuses are non-refundable.
4. Non-Refundable Items
Consumed SMS credits and accounts terminated for violating anti-spam rules or sending fraudulent messages are non-refundable.
5. How to Request a Refund
Email support@gosms.in with your registered mobile/email and payment UTR reference. Requests are reviewed within 24-48 hours.